- Collecting personal information
1.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and details relating to your visits to, and use of, this website (www.guardslondon.com). This includes your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
(b) information that you provide to us when:
- registering through our website, including your email address;
- completing your profile on our website, including your name, gender and date of birth;
- subscribing to our email notifications and/or newsletters, including your name and email address;
- using the services on our website, or information that is generated in the course of the using such services including the timing, frequency and pattern of service use;
(c) information relating to any purchase from you of our goods and/or services or any other transaction that you enter into through our website, including your name, address, telephone number, email address and card details;
(d) information that you post to our website for publication on the internet, including your user name and the content of your posts;
(e) information contained in or relating to any communication that you send to us or send through our website, including the communication content and metadata associated with that communication;
- any other personal information that you choose to send to us; and
- provide details of other personal information collected.
1.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
- Using personal information
2.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
2.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) supply to you services purchased through our website;
(f) send statements, invoices and payment reminders to you, and collect payments from you;
(g) send you non-marketing commercial communications;
(h) send you email notifications that you have specifically requested;
(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer wish to receive our newsletter);
(j) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer wish to receive such marketing communications);
(k) provide third parties with statistical information about our users (please note that these third parties will not be able to identify individual users from this information);
(l) deal with enquiries and complaints made by, or about, you relating to our website;
(m) keep our website secure and prevent fraud;
(n) verify compliance with the terms and conditions governing the use of our website (including the monitoring of private messages sent through our website’s private messaging service).
2.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
2.4 Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using the privacy controls found on our website.
2.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
2.6 All our website financial transactions are handled through our payment services provider, PayPal. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
2.7 We do not store customer credit card details nor do we share customer details with any third parties.
- Disclosing personal information
3.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
3.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all of its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
3.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
3.4 Except as provided in this policy, we will not provide your personal information to third parties.
- International data transfers
4.1 Information that we collect may be stored and processed in, and transferred between, any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
4.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
4.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
4.4 You expressly agree to the transfers of personal information described in this section.
- Retaining personal information
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:
- to the extent that we are required to do so by law;
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
- Security of personal information
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
6.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except for the purpose of logging in to our website).
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy by email or through the private messaging system on our website.
- Your rights
8.1 You may instruct us to provide you with any personal information we hold about you; under the new GDPR regulations we will provide you with access to any personal data we hold on you, provision of such information will be subject to:
- the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
- Third party websites
9.1 Our website includes hyperlinks to, and details of, external partner websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third party or external partner websites.
- Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
- Our details
11.1 This website is owned and operated by Fluters Direct Limited T/A Guards London
11.2 We are registered in England and Wales under registration number 07979264, and our registered office is at 19 Widegate Street, London, E1 7HP.
11.3 Our principal place of business is as above.
11.4 You can contact us by writing to the business address given above, by using our website contact form, by email to firstname.lastname@example.org, or by telephone on +44 (0)20 7377 5670.
12.2 Cookies are used for a number of reasons, including, but not limited to:
- allowing you to avoid having to re-enter information when you return to our website;
- delivering more relevant advertisements on websites that display advertising by showing you products that you might be interested in based on your most recent visit to our site.
- monitoring our website traffic and analysing how our website works. This allow us to make changes to our website in order to improve the overall experience for current and future visitors; and
12.3 To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout