DELIVERY - UK AND NORTHERN IRELAND
  •  We aim to deliver goods to you within 3-5 working days (in the UK and where possible internationally).
  •  All goods will be delivered via our preferred courier. Tracking details are available upon request. Deliveries are made during working hours only.
  •  In the unlikely circumstance that we are unable to deliver your goods within 3 – 5 days of your order, we will contact you directly to arrange alternative delivery or a full refund.

Should you have any queries regarding our delivery process then please contact us via [email protected].

RETURNS - FREE OF CHARGE AT OVER 7000 COLLECT+ STORES
  • Email [email protected] within 14 days of receiving your order quoting your reason for return. Our customer care team will email you your Collect Plus label.  Please let us know if you don’t have access to a printer.
  • Package your item safely and securely, ensuring you include your original order number. Drop your package at one of the Collect+location that is close to you.
  • Please keep proof of your return. Your return will be processed in approximately 14 working days on receipt of parcel.

Alternatively, you can return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations at your own cost. Contact [email protected] to confirm you are returning the goods first and our customer care team will provide you with further details.

REFUNDS
  • All refunds will be made within 14 days of us receiving your returned goods.
  • All undamaged, correctly returned products will be credited to the original purchaser’s credit/debit card.
  • International customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
  • As an alternative to a credit/debit card refund, you can request a Guards London credit note that can be used towards any future purchases at www.guardslondon.com.

This Delivery & Returns policy does not affect your statutory rights as a consumer. If you have any further questions on our Returns Policy, please email us at [email protected]

RETURNS POLICY - UK

If you have purchased an item from Guards London and would like to return it, you are eligible for a refund if:

  1. The item is in its original condition with all tags and packaging intact and has not been worn.
  2. You are returning an item that is faulty or has been damaged in transit. In this instance you are eligible for an exchange.
  3. You have contacted [email protected] to notify us of your intention of return and order number within 14 working days of receiving your order.
  4. You return your item within 14 working days from the day you received it.

Guards London will not grant a refund if:

  1. The returned item has been worn or does not have its tags and packaging intact.
  2. An item is returned without prior notification from the customer.
  3. If you have ordered an item and have not yet received it but would like to cancel the order, please contact [email protected] so that we can assist you with your cancellation.
EXCHANGES

If you have purchased an item from Guards London and would like to exchange it, you are eligible for an exchange if:

  1. The item you are returning is in its original condition with all tags and packaging intact and has not been worn.
  2. The alternative item you would like to receive is in stock.
  3. You have contacted [email protected] to notify us of your intention to exchange within 14 working days of receiving your order.
  4. You return your item within 14 working days of receiving your order.

Guards London will not grant an exchange if:

  1. The returned item has been worn or does not have its tags and packaging intact.
  2. All exchanges are offered subject to availability.

!!! Replacement items will only be dispatched after the returned goods have been received complete and have undergone inspection.

INTERNATIONAL DELIVERY/RETURNS

Guards London now ships to 24 countries internationally. Enter your address in the cart to check your shipping cost.

  • International shipping is free for all purchases over £300.
  • If you wish to return an internationally shipped item, return shipping costs will be incurred by yourself. Email our customer care team within 14 days of recieving the items at [email protected], detailing the reason for the return and further instructions will be provided. A full refund for the cost of the items purchased will then be made once we have confirmed the items are returned successfully.

Should you have any queries regarding our international delivery process, or you do not see your country in one of our shipping classes then please contact us via [email protected].

Stocked In:

© 2019 Guards London. All rights reserved. Your privacy and security are guaranteed. VAT registration number GB 247597852. DC Mens Limited, Company Number 09075414, Registered in England and Wales. Registered Office: 26 High Street, Rickmansworth, Hertfordshire, WD6 1ER.