Delivery & Returns

• Contact us through our contact page within 14 days of receiving your order quoting your reason for return. If elegible, our customer care team will email you a returns label.  Please let us know if you don’t have access to a printer.
• Package your item safely and securely, ensuring you include your original order number. Drop your package at any of the drop-off points appropriate for the label provided – details of your closest drop-off point will be provided.
• Please keep proof of your return. Your return will be processed in approximately 14 working days on receipt of parcel.

If you are not elegible for a free return, you can return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations at your own cost. Contact sales@guardslondon.com to confirm you are returning the goods before postage and our customer care team will provide you with further details on the correct return address. Guards London will not take responsibility for packages returned to incorrect addresses.

If you have purchased an item from Guards London and would like to return it, you are eligible for a refund if:

1. The item is in its original condition with all tags and packaging intact and has not been worn.
2. You are returning an item that is faulty or has been damaged in transit. In this instance you are eligible for an exchange.
3. You have contacted sales@guardslondon.com to notify us of your intention of return and order number within 14 working days of receiving your order.
4. You return your item within 14 working days from the day you received it.

Guards London will not grant a refund if:

1. The returned item has been worn or does not have its tags and packaging intact.
2. An item is returned without prior notification from the customer.
3. If you have ordered an item and have not yet received it but would like to cancel the order, please contact us so that we can assist you with your cancellation.

If you have purchased an item from Guards London and would like to exchange it, you are eligible for an exchange if:

1. The item you are returning is in its original condition with all tags and packaging intact and has not been worn.
2. The alternative item you would like to receive is in stock.
3. You have contacted sales@guardslondon.com to notify us of your intention to exchange within 14 working days of receiving your order.
4. You return your item within 14 working days of receiving your order.

Guards London will not grant an exchange if:

1. The returned item has been worn or does not have its tags and packaging intact.
2. All exchanges are offered subject to availability.

!!! Replacement items will only be dispatched after the returned goods have been received complete and have undergone inspection.

Guards London now ships to 24 countries internationally. Enter your address in the cart to check your shipping cost.

• International shipping is free for all purchases over £1000.
• If you wish to return an internationally shipped item, return shipping costs will be incurred by yourself. Email our customer care team within 14 days of recieving the items at sales@guardslondon.com, detailing the reason for the return and further instructions will be provided. A full refund for the cost of the items purchased will then be made once we have confirmed the items are returned successfully.
• Please note that since the departure of the UK from the EU, tax may be applied to any orders to EU countries. This is determined by the importing country’s own import regulations and we do not have any say over this cost.
• See our Refunds policy for details on what costs are refunded and conditions of the item on return to be elegible for reimbursement.

Should you have any queries regarding our international delivery process, or you do not see your country in one of our shipping classes then please contact us via Sales@Guardslondon.com.